Troubleshooting Interview

Page loads, but I can’t type anything in the editor

Problem

Usually this means that your browser can’t connect to our service in charge for code synchronization. Since it runs on Google Cloud, some countries block the connection to it.

Solution

Try adding the proxy=1 parameter to your pad URL to proxy the connection:

HTTPS://CODERPAD.IO/YOURPAD?PROXY=1

Can’t establish a connection with the other person at all

Problem

You’re unable to establish and audio or visual connection with another pad participant.

Solution

Make sure that you allow audio and video access for your browser. If your audio video access is enabled in your browser, try the Twilio network test:

HTTPS://NETWORKTEST.TWILIO.COM/

If you have already tried the Twilio network test, try the WebRTC Diagnostics:

https://test.8x8.vc/

This is the technology we use for our video call feature. Make sure that your firewall allows it.

Other browser issues

If you’re having trouble opening a test or pad in your browser, try the following steps.

1. Clear cache and cookies from your browser

Follow the guidelines provided for your specific browser:

2. Disable browser extensions

Extensions may disrupt browser functionality. For instructions on how to disable extensions in frequently used browsers, check the following:

• Firefox
• Chrome

3. Switch to incognito mode

An incognito window might fix some error notifications or unexpected issues. Discover how to utilize Chrome’s incognito mode here. Check if your browser offers an incognito option.