Troubleshooting Interview

Page loads, but I can’t type anything in the editor

Problem

Usually this means that your browser can’t connect to our service in charge for code synchronization. Since it runs on Google Cloud, some countries block the connection to it.

Solution

Try adding the proxy=1 parameter to your pad URL to proxy the connection:

HTTPS://CODERPAD.IO/YOURPAD?PROXY=1

Connectivity issues

Problem

If you see the ‘connection lost’ error message popup in the bottom right corner of a pad, the issue is most likely with your connection to CoderPad.

Solution

First, ensure you following our connection best practices:

1. Ensure you have a fast, reliable home/business internet connection. Do not use your phone hotspot or cafe wifi to connect to CoderPad.
2. Turn off VPN, which can cause intermittent drop/reconnect events or issues with latency.
3. Turn off your firewall. If you cannot turn off your firewall, you need to consult your IT department if you encounter any connection issues.

If those don’t work, see if your connection improves using a different device or network (if you have connection issues on your work laptop on office internet, test whether you see the same issue using your phone on the cell network).

Other browser issues

If you’re having trouble opening a test or pad in your browser, try the following steps.

1. Clear cache and cookies from your browser

Follow the guidelines provided for your specific browser:

2. Disable browser extensions

Extensions may disrupt browser functionality. For instructions on how to disable extensions in frequently used browsers, check the following:

• Firefox
• Chrome

3. Switch to incognito mode

An incognito window might fix some error notifications or unexpected issues. Discover how to utilize Chrome’s incognito mode here. Check if your browser offers an incognito option.