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Troubleshooting Interview

Last updated on Disponible en Français

Page loads, but I can’t type anything in the editor


Usually this means that your browser can’t connect to our service in charge for code synchronization. Since it runs on Google Cloud, some countries block the connection to it.


Try adding the proxy=1 parameter to your pad URL to proxy the connection:


Can’t establish a connection with the other person at all


You’re unable to establish and audio or visual connection with another pad participant.


Make sure that you allow audio and video access for your browser. If your audio video access is enabled in your browser, try the Twilio network test:


If you have already tried the Twilio network test, try the WebRTC Diagnostics:

This is the technology we use for our video call feature. Make sure that your firewall allows it.

Other browser issues

If you’re having trouble opening a test or pad in your browser, try the following steps.

1. Clear cache and cookies from your browser

Follow the guidelines provided for your specific browser:

ChromeClear cache and cookies
Microsoft EdgeView and erase browsing data
Manage and remove cookies
FirefoxHow to clear the Firefox cache
SafariWipe out browsing history
Handle cookies and website information

2. Disable browser extensions

Extensions may disrupt browser functionality. For instructions on how to disable extensions in frequently used browsers, check the following:

3. Switch to incognito mode

An incognito window might fix some error notifications or unexpected issues. Discover how to utilize Chrome’s incognito mode here. Check if your browser offers an incognito option.