Billing

Billing history

Need to check or download an invoice? No problem.

First, click on the settings icon ⚙️ and then select Billing:

You’ll have access to your past invoices with the payment date, description, total amount, and status. You can view and/or download them by clicking on them: 

You’ll also have access to your subscription details, your next billing due date, and the corresponding amount. This is also where you can change your credit card number if needed:

To change your billing address, contact name, or add additional invoice recipients, simply click on the Add Extra Billing Information button and you can enter the new information in the window that opens up:

Upgrading your plan

To upgrade your plan, simply select the settings icon ⚙️ in the top right of the screen, and then select Upgrade from the drop-down menu.

If you upgrade your plan before the current one ends, your new plan will be prorated — you’ll only pay the difference between your current plan and your upgraded plan.

Overages

If you’re on an invoice-billed Enterprise plan

Because overages on this plan are customized to your needs, you’ll need to reach out to your customer support representative for more information.

If you’re on a Starter, Team, or credit card-billed Enterprise plan

In the case that you go over your pad and test quota we want to ensure that you can continue to assess your candidates without your hiring being interrupted.

If you’re on a monthly plan and you exceed your quoted amount of pads or tests, you’ll be charged an overage fee of $20 per pad or test.

If you have an annual plan and you use up all your tests or interviews for the year, we will automatically upgrade your account and charge you a prorated amount for the next larger plan:

• If you reach your quota within the first 9 months of your subscription — we upgrade you to the next highest plan for the rest of your annual subscription.
• If within last 3 months of your subscription (e.g. 10-12 months from the start) — then we upgrade you to the next highest plan and also automatically renew the same upgraded plan with your account.

🤔 What criteria does a pad or test need to meet to count against your quota?

An interview is counted when two people join a pad and write code. If you create a take-home test with an interview pad, it’s counted when the candidate joins the pad and spends some time coding.

A test is counted when you invite a candidate to take it. If the test expires without the candidate taking it or you cancel the invitation within the billing period, it isn’t counted.

If you create a public link for mass recruiting like university recruiting, a test is counted when a person enters their details and opens the test.

Unused pads and tests

If you’re on an invoice-billed Enterprise plan

Pads or tests in the Unused state that are deleted within 28 days from the date they were created are returned to your quota. Attempting to modify or repurpose an unused pad or test that is within 28 days from the date it was created is exactly the same as deleting it and creating a new one — except it also removes the hassle of trying to recycle it into something else.

Pads or tests that were created more than 28 days ago, deleted past that period, or pads that are in the In Progress or Ended state are not returned to your quota.

ℹ️ You can find the number of pads or tests you have used on your billing page. That will let you know how many pads are remaining until your quota refreshes.

✅ We highly recommend enabling auto-end and auto-delete for your pads so they’re automatically cleaned up and you don’t have to worry about having open or unused pads accidentally started and become used.

If you’re on a Starter, Team, or credit card-billed Enterprise plan

We only count a pad once a second user has joined and made an edit, and do not return “unused” pads or tests to the account.

You can use batch pad actions to end or delete pads that you don’t intend to use.