--- title: "Troubleshooting - CoderPad Interview Docs" description: "Learn how to troubleshoot errors like bad connections and typing issues." canonical: "https://coderpad.io/resources/docs/interview/more-interview-resources/troubleshooting/" last_modified: "2026-10-16 00:00:00" --- 1. [Docs home](https://coderpad.io/resources/docs/) / 2. [Interview](https://coderpad.io/resources/docs/interview/) / 3. [More Interview resources](https://coderpad.io/resources/docs/interview/more-interview-resources/) / 4. [Troubleshooting Interview](https://coderpad.io/resources/docs/interview/more-interview-resources/troubleshooting/) [Documentation menu](#docs-navigation) # Troubleshooting Interview Last updated on October 16, 2026 - [I accidently created my own account separate from my team’s account](#accidental-account-creation) - [Problem](#problem) - [Solution](#s) - [Page loads, but I can’t type anything in the editor](#page-loads-but-i-cant-type-anything-in-the-editor) - [Problem](#problem-1) - [Solution](#solution) - [Connectivity issues](#cant-establish-a-connection-with-the-other-person-at-all) - [Problem](#problem-1-2) - [Solution](#solution-2) - [Other browser issues](#other-browser-issues) - [1. Clear cache and cookies from your browser](#1-clear-cache-and-cookies-from-your-browser) - [2. Disable browser extensions](#2-disable-browser-extensions) - [3. Switch to incognito mode](#3-switch-to-incognito-mode) ## I accidentally created my own account separate from my team’s account ### Problem If you create your own account you won’t be able to sign into your team’s account. ### Solution If you don’t already have an email invite from your account admin, ask them for one. If you click on the invite link in the email it will remove your personal account and add you to the team’s account. ## Page loads, but I can’t type anything in the editor ### Problem Usually this means that your browser can’t connect to our service in charge for code synchronization. Since it runs on Google Cloud, some countries block the connection to it. ### Solution Try adding the`proxy=1`parameter to your pad URL to proxy the connection: [`/YOURPAD?PROXY=1`](https://coderpad.io/YOURPAD?PROXY=1) ## Connectivity issues ### Problem If you see the ‘connection lost’ error message popup in the bottom right corner of a pad, the issue is most likely with your connection to CoderPad. [![Error message displaying 'Disconnected from code execution environment. You may not be able to run your code.' with a warning icon and a close button.](https://coderpad.io/wp-content/uploads/2022/11/image-88.png)](https://coderpad.io/wp-content/uploads/2022/11/image-88.png) ### Solution First, ensure you following our connection best practices: 1. Ensure you have a fast, reliable home/business internet connection. Do not use your phone hotspot or cafe wifi to connect to CoderPad. 2. Turn off VPN, which can cause intermittent drop/reconnect events or issues with latency. 3. Turn off your firewall. If you cannot turn off your firewall, you need to consult your IT department if you encounter any connection issues. If those don’t work, see if your connection improves using a different device or network (if you have connection issues on your work laptop on office internet, test whether you see the same issue using your phone on the cell network). ## Other browser issues Some common browser-related issues include: - Unable to open a test or pad. - Some keys work in the pad but not others. For any browser-related issues, try the following steps. ### 1. Clear cache and cookies from your browser Follow the guidelines provided for your specific browser: Chrome | [Clear cache and cookies](https://support.google.com/accounts/answer/32050?hl=en) Microsoft Edge | [View and erase browsing data](https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4) [Manage and remove cookies](https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09) Firefox | [How to clear the Firefox cache](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache) Safari | [Wipe out browsing history](https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) [Handle cookies and website information](https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/13.0/mac/10.15) ### 2. Disable browser extensions Extensions may disrupt browser functionality. For instructions on how to disable extensions in frequently used browsers, check the following: - [Firefox](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons) - [Chrome](https://support.google.com/chrome_webstore/answer/2664769?hl=en) ### 3. Switch to incognito mode An incognito window might fix some error notifications or unexpected issues. Discover how to utilize [Chrome’s incognito mode here](https://chat.openai.com/#). Check if your browser offers an incognito option. Close Docs Index - [Screen](https://coderpad.io/resources/docs/screen/) Toggle children pages - [Quick start guides](https://coderpad.io/resources/docs/screen/recruiters-quickstart/) Toggle children pages - [Onboarding Checklist](https://coderpad.io/resources/docs/screen/recruiters-quickstart/screen-onboarding-checklist/) - [The CoderPad Screen Score Guide](https://coderpad.io/resources/docs/the-coderpad-screen-score-guide/) - [Video Guides](https://coderpad.io/resources/docs/screen/recruiters-quickstart/video-guides/) - [Tests](https://coderpad.io/resources/docs/screen/tests/) Toggle children pages - [Creating a test](https://coderpad.io/resources/docs/screen/tests/creating-a-test/) - [Customizing test content](https://coderpad.io/resources/docs/screen/tests/customizing-test-content/) - [Editing test settings](https://coderpad.io/resources/docs/screen/tests/editing-test-settings/) - [AI Tools for Screen](https://coderpad.io/resources/docs/screen/tests/ai-tools-for-screen/) - [Test management](https://coderpad.io/resources/docs/screen/tests/test-management/) - 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