Docs Index

Troubleshooting

Last updated on Available in French

Resetting your password

You’ve forgotten or you’d like to change your password? It happens! Here’s how to go about it:

1) From your account

Click on Account and then on User on the left-hand side. You’ll see this panel in the bottom right-hand corner of your screen:

password window with the current password, new password, and confirm password fields.

Simply enter your current password and then the password you’d like to change it to. Remember to click SAVE CHANGES to reset your password.

2) If you can’t access your account

To reset your password, you’ll need your email address. On our login page, click on Lost your password?

Registered customer modal with email and password fields up top and a "lost your password?" link in the bottom right corner of the window.

Enter your email address and hit SUBMIT:

Forgot your password window with an email address input field and a submit button.

You’ll soon receive this email:

Codingame password reset email with a link to reset the password.

Follow the link to reset your password. Enter a new password, confirm it, and click SUBMIT:

Reset your password window with new password and confirm new password fields displayed.

Can’t connect to your account

Struggling to connect to your CodinGame Screen account? Most of the time, a CodinGame pop up will appear and let you know what’s going on. 

If not, pay attention to the website URL:

CodinGame website (codingame.com/start) with an arrow pointing to the "recruiters" tab.

If you see www.codingame.com/start, then you’re on our developer gaming platform. To get back to our screening platform: click on the RECRUITERS tab and select your job role. You will then be taken back to CodinGame Screen. 

CodinGame recruiters tab with a list of personas: developers, CTO, HR, and agency.

Once you’re back in the right place, try logging in again. 

If all else fails, just give us a shout! You can contact us at: [email protected]

Your account is locked

So, you’ve come across this screen:

A window that states "these credentials have been locked" with an exclamation point and a link to coderpad/codingame support.

What’s happened?

To ensure your account’s security and to comply with GDPR guidelines, login credentials for your CodinGame account are strictly individual (for one user only). 

Anyone who logs into your account gains access to your tests, your account data, and your candidates’ personal details. Therefore, it’s important to track and restrict access to this data. 

If you’re logged into your account and another user simultaneously attempts to access our platform using your credentials, you’ll automatically be logged out. This will trigger the alert shown above and lock your account. 

You can learn how to manage your users and their permissions here. If you need more users, please contact us at [email protected]

Users are unlimited in an Enterprise subscription.

Reactivating expired accounts

You’ve come across this screen and you’re not sure what it means or what to do?

"Oops! Your account has expired. Don't worry it's all still here! Sign up to access your account." A button below states "reactivate my account".

If you see this screen, it’s because your payment has failed three times (expired credit card, issue with your bank account, etc.) and we’ve closed access to your account.

There’s no need to panic! We will not delete any of your content, campaigns or custom questions. Any candidates you’ve already invited to take a test will still be able to do so.

To reactivate your account simply click on the yellow REACTIVATE MY ACCOUNT button and follow the instructions.

In case of expired credit card

Once you click on REACTIVATE MY ACCOUNT, this panel will appear if you have an expired credit card:

The "growth" and "enterprise" plans are listed along with their cost.
The payment screen which include the steps 1) select an option, 2) billing address, and 3) payment information.

Simply choose your plan, fill in your credit card information or contact us (depending on which plan you need) and you’ll be good to go!