- Resetting your password
- Can’t connect to your account
- Your account is locked
- Reactivating expired accounts
Resetting your password
You’ve forgotten or you’d like to change your password? It happens! Here’s how to go about it:
1) From your account
Click on Account and then on User on the left-hand side. You’ll see this panel in the bottom right-hand corner of your screen:
Simply enter your current password and then the password you’d like to change it to. Remember to click SAVE CHANGES to reset your password.
2) If you can’t access your account
To reset your password, you’ll need your email address. On our login page, click on Lost your password?:
Enter your email address and hit SUBMIT:
You’ll soon receive this email:
Follow the link to reset your password. Enter a new password, confirm it, and click SUBMIT:
Struggling to connect to your CodinGame Screen account? Most of the time, a CodinGame pop up will appear and let you know what’s going on.
If not, pay attention to the website URL:
If you see www.codingame.com/start, then you’re on our developer gaming platform. To get back to our screening platform: click on the RECRUITERS tab and select your job role. You will then be taken back to CodinGame Screen.
Once you’re back in the right place, try logging in again.
If all else fails, just give us a shout! You can contact us at: [email protected].
So, you’ve come across this screen:
To ensure your account’s security and to comply with GDPR guidelines, login credentials for your CodinGame account are strictly individual (for one user only).
Anyone who logs into your account gains access to your tests, your account data, and your candidates’ personal details. Therefore, it’s important to track and restrict access to this data.
If you’re logged into your account and another user simultaneously attempts to access our platform using your credentials, you’ll automatically be logged out. This will trigger the alert shown above and lock your account.
Users are unlimited in an Enterprise subscription.
Reactivating expired accounts
You’ve come across this screen and you’re not sure what it means or what to do?
If you see this screen, it’s because your payment has failed three times (expired credit card, issue with your bank account, etc.) and we’ve closed access to your account.
There’s no need to panic! We will not delete any of your content, campaigns or custom questions. Any candidates you’ve already invited to take a test will still be able to do so.
To reactivate your account simply click on the yellow REACTIVATE MY ACCOUNT button and follow the instructions.
In case of expired credit card
Once you click on REACTIVATE MY ACCOUNT, this panel will appear if you have an expired credit card:
Simply choose your plan, fill in your credit card information or contact us (depending on which plan you need) and you’ll be good to go!